Consilium UniSupervisor
UniSupervisor is a solution designed to help contact center supervisors efficiently manage and oversee agent performance and overall contact center operations for Webex Contact Center (WxCC).
Consilium UniSupervisor
UniSupervisor is a solution designed to help contact center supervisors efficiently manage and oversee agent performance and overall contact center operations for Webex Contact Center (WxCC).
Consilium UniSupervisor for WxCC is a tool tailored to aid contact center supervisors in effectively managing and overseeing agent performance and overall contact center operations. UniSupervisor is a crucial tool for managing and monitoring contact center operations effectively. It holds SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 compliance. Key Features: Customizable Dashboards, Alerts and Notifications, Workflow Automation, Historical Analysis, Post call survey, Realtime Report, Historical Report, Web based Desktop integration, Team performance details, Real-Time Monitoring, Call Recording and Playback, Agent Coaching.
Use Cases:
- Supervisors can track and analyze agent & team performance.
- Monitor the contact center in real-time.
- Provide assistance or coaching to agents. To use Consilium UniSupervisor, you will need a Webex Contact Center license and a UniSupervisor license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
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Consilium UniSupervisor for WxCC is a tool tailored to aid contact center supervisors in effectively managing and overseeing agent performance and overall contact center operations. UniSupervisor is a crucial tool for managing and monitoring contact center operations effectively. It holds SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 compliance. Key Features: Customizable Dashboards, Alerts and Notifications, Workflow Automation, Historical Analysis, Post call survey, Realtime Report, Historical Report, Web based Desktop integration, Team performance details, Real-Time Monitoring, Call Recording and Playback, Agent Coaching.
Use Cases:
- Supervisors can track and analyze agent & team performance.
- Monitor the contact center in real-time.
- Provide assistance or coaching to agents. To use Consilium UniSupervisor, you will need a Webex Contact Center license and a UniSupervisor license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
