Consilium UniAgent for SFDC ServiceCloudVoice
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent for SFDC ServiceCloudVoice
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent transforms the CRM into a single-screen interface for agents, consolidating all voice and digital interactions (email, chat, social). It merges contact center functions with over 20 CRMs for context-driven responses. Consilium is a Cisco S+ Partner with 15+ years of CTI delivery (on GPL since 2017). Compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: Screen pop, Click To Call, pop to flow, Omnichannel integration, telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult & Conf), Call Logging, presence list, Missed call. Use cases:
- Inbound and outbound calls handling
- On call ringing CRM screen pop.
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent transforms the CRM into a single-screen interface for agents, consolidating all voice and digital interactions (email, chat, social). It merges contact center functions with over 20 CRMs for context-driven responses. Consilium is a Cisco S+ Partner with 15+ years of CTI delivery (on GPL since 2017). Compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: Screen pop, Click To Call, pop to flow, Omnichannel integration, telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult & Conf), Call Logging, presence list, Missed call. Use cases:
- Inbound and outbound calls handling
- On call ringing CRM screen pop.
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
